Terms & Conditions
These terms apply to your use of the Adentica Family Dentists website (adentica.com.au) and to the appointments and dental services provided by our practice. By using our website, completing our online forms or booking an appointment, you agree to these terms. Please read them together with our Privacy Policy.
In these terms, “Adentica”, “we”, “us” and “our” means Adentica Family Dentists, 17 Mayes Avenue, Caloundra QLD 4551. “You” means a patient, a parent or guardian acting for a patient, or anyone using our website.
1. Website information is general only
The content on this website is general information about dental health and the services we offer. It is not a substitute for a personal examination and advice from a registered dental practitioner, and results of treatment vary from person to person.
Any surgical or invasive procedure carries risks. Before proceeding, you should seek a second opinion from an appropriately qualified health practitioner.
2. Dental emergencies
We hold emergency appointments open every business day. If you have a dental emergency during opening hours, please call us on (07) 5438 2225 rather than using our online forms, which are not monitored for urgent matters.
For a medical emergency, such as uncontrolled bleeding, facial swelling that affects your breathing or swallowing, or a serious injury, call 000 or go to your nearest hospital emergency department.
3. Booking appointments
You can book by phone or through our online booking page. An online booking request is only confirmed once you receive confirmation from our team.
Wherever possible we book you with the same dentist each visit, because continuity of care builds trust. Occasionally we may need to reschedule an appointment, for example if your dentist is unwell; if this happens we will contact you as early as we can and offer the next suitable time.
4. Cancellations and late arrivals
If you cannot attend, please give us at least 24 hours’ notice so we can offer the time to another patient, including those in pain.
If you arrive late we will do our best to see you, but we may need to shorten your appointment or rebook it so other patients are not kept waiting. For repeated missed appointments without notice, we may ask for a deposit or charge a fee. We will always tell you about this before it applies.
5. Fees, estimates and payment
We discuss the cost of treatment with you before we begin. For larger courses of treatment we provide a written estimate, so you know what each option involves and what it costs. If your treatment needs to change once it is under way, we will explain why and discuss any change in cost before going ahead.
Payment is due on the day of treatment unless another arrangement has been agreed in advance. If you have private health insurance, we can process claims on the spot through HICAPS. Any gap between your fund’s benefit and our fee is payable by you. We are a preferred provider for HCF, CBHS, TUH and Westfund, which may reduce your out-of-pocket cost.
6. Children’s dental care and Medicare
We bulk bill eligible children under the Medicare Child Dental Benefits Schedule (CDBS). Eligibility and benefit limits are set by Services Australia; if a child is not eligible, or treatment falls outside the schedule or exceeds the available benefit, our normal fees apply and we will tell you before proceeding.
Children aged 12 and under with private health insurance pay no gap for covered services, and we offer discounted rates for children and teenagers. For patients under 18, a parent or guardian should attend appointments and provide consent to treatment.
7. Consent to treatment
Before treatment we explain your options, what each involves, the likely costs, the risks, and what may happen if you choose to wait. You decide, in your own time, and there is no pressure to proceed. You can ask questions or change your mind at any time.
8. Your information and online forms
Please give us accurate and complete information about your health, medications and allergies, and let us know if anything changes, as this affects how we can treat you safely. Our online medical history form is sent over an encrypted connection and used only to prepare for and provide your care.
We collect, use and store your personal and health information in line with the Privacy Act 1988 (Cth) and our Privacy Policy.
9. Third-party services and links
Our website uses or links to services run by others, such as Google Maps and our Facebook page. We do not control these services and are not responsible for their content, availability or privacy practices. Their own terms and policies apply when you use them.
10. Website content and use
The text, images, logos and design of this website belong to Adentica or are used with permission. You may view and print pages for your personal use, but you must not copy, reproduce or republish our content for any other purpose without our written permission.
We work to keep this website accurate and available, but we cannot guarantee it will always be error-free or uninterrupted.
11. Our responsibility to you
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law or any other law that cannot be excluded.
To the extent permitted by law, we are not liable for any loss arising from your reliance on the general information on this website without first obtaining personal advice from a dental practitioner.
12. Feedback and complaints
We welcome your feedback. If you are unhappy with any part of your care, please speak with your dentist or contact our Practice Manager, Sara Dent, at sara@adentica.com.au. We will acknowledge your concern promptly and work with you to resolve it.
If you are not satisfied with our response, you can contact:
- Office of the Health Ombudsman (Queensland): 133 646 or oho.qld.gov.au
- Australian Health Practitioner Regulation Agency (Ahpra): 1300 419 495 or ahpra.gov.au
13. Changes to these terms
We may update these terms from time to time. The current version is always available on this page, and the version that applies is the one published when you use our website or receive treatment. These terms were last updated in October 2026.
14. Governing law
These terms are governed by the laws of Queensland, Australia, and you and we submit to the jurisdiction of the courts of Queensland.
15. Contact us
If you have any questions about these terms, please get in touch:
- Phone: (07) 5438 2225
- Email: info@adentica.com.au
- Address: 17 Mayes Avenue, Caloundra QLD 4551
- Practice Manager: Sara Dent, sara@adentica.com.au
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